Corporate Client Relations Expert

2 weeks ago

Austin, Texas, United States Capitol Services Full time
Job Overview

Capitol Services is actively looking for a skilled Corporate Client Service Specialist to enhance our dedicated team.

Founded in 1978, Capitol Services has established itself as a premier provider of services tailored for legal and financial professionals across the nation. Our goal is to deliver exceptional, high-quality service to our clients while fostering a collaborative environment that promotes a healthy work-life balance for our employees.

Recognized as one of the "Best Places to Work" by the Austin American-Statesman, we believe that a successful workplace thrives on a blend of enthusiasm, commitment, and enjoyment. Being part of Capitol Services means collaborating with a top-tier, passionate group of professionals who genuinely care about our mission and the individuals we serve. If this resonates with you, we encourage you to consider this opportunity. Capitol Services is proud to be an equal opportunity employer.

Role Responsibilities:

  • Provide timely and professional communication with clients, colleagues, correspondents, and jurisdiction employees.
  • Utilize systems to create transactions and distribute various components of orders to team members or state/county offices for processing.
  • Prepare client proposals, including fee structures and expected turnaround times.
  • Access public record databases to obtain publicly recorded documents and conduct research on filed documents.
  • Review, prepare, and submit filings while adhering to relevant rules and regulations.
  • Maintain comprehensive records throughout transactions to ensure accuracy in results and invoicing.
  • Secure and maintain a Financial Crimes Enforcement Network (FinCEN) identification number.
  • Submit Beneficial Ownership Information Reports to FinCEN.

Candidate Profile:

  • Industry Experience: Proven expertise in processing orders related to corporate public record filings.
  • Preferred Background: Familiarity with nationwide corporate public record filings.
  • Organizational Skills: Ability to manage multiple tasks and prioritize effectively, with a keen attention to detail and a sense of urgency.
  • Communication Skills: Strong verbal and written communication abilities, engaging professionally and amicably with clients and colleagues. Previous customer service experience is advantageous.
  • Adaptability: Willingness to embrace new tools and learn processes in a dynamic, fast-paced environment, coupled with strong problem-solving skills.
  • Coachable Attitude: Openness to receiving and implementing training and instructions, with a proactive approach to seeking clarification when needed.
  • Positive Demeanor: A courteous and polite approach to customer service, especially in challenging situations.
  • Team Orientation: Ability to work effectively both independently and within a team, providing support to peers while managing individual responsibilities.
  • Reliability: Commitment to working during standard business hours, punctuality, and maintaining client confidentiality.
  • Technical Proficiency: Comfortable using Microsoft Office applications (Outlook, Word, Excel) and interacting with Adobe PDF documents.
  • Office Environment: Ability to remain stationary for a significant portion of the workday.

What We Offer:

  • Competitive hourly rate starting at $26.00, commensurate with experience.
  • Comprehensive medical, dental, and vision benefits fully covered for employees.
  • 401(k) plan with employer contributions.
  • Employer-sponsored employee assistance program, life insurance, and long-term disability coverage.
  • Four weeks of paid time off annually, accruing from the start of employment, plus ten paid holidays.
  • Encouragement of work-life balance, including a hybrid work model with necessary equipment provided after training.
  • Access to an on-site fitness center (Austin office location).
  • Opportunities for team-building events and professional development.

We invite qualified candidates to submit their resume and cover letter for consideration.

For more information about our company, please visit our website.

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO):

Employee Polygraph Protection Act (EPPA):

Family and Medical Leave Act (FMLA):

Please review our Privacy Policy for information on our practices regarding your personal information.

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