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Client Relations Advocate

2 months ago

Austin, Texas, United States Springdale Ventures Full time

Position: Client Experience Consultant

Company: Springdale Ventures

Location: Remote

About Us: Springdale Ventures is dedicated to transforming the way we honor and remember our loved ones. We aim to bring a fresh perspective to the memorialization process, ensuring that every individual is celebrated and remembered in a meaningful way.

Role Overview: As a Client Experience Consultant, you will play a pivotal role in guiding our clients through one of the most challenging times in their lives. Your attention to detail and commitment to exceptional service will ensure that every client feels supported and valued.

Key Responsibilities:

  • Collaborate closely with the Client Experience Manager to enhance the customer journey.
  • Manage the complete experience for clients, providing regular updates on their memorialization process.
  • Share visual updates through photos and videos to keep clients informed and engaged.
  • Maintain consistent communication, ensuring clients receive updates at least once a month.
  • Act as the voice of the client within the organization, advocating for their needs and ensuring a seamless experience.
  • Set realistic expectations regarding the memorialization timeline and processes.
  • Foster strong relationships with clients, often becoming a trusted friend throughout their journey.
  • Gather insights about clients' loved ones to personalize their experience.
  • Contribute innovative ideas to continually enhance the client experience.
  • Support the marketing team by engaging with clients in our online community.

Qualifications:

  • Previous experience in customer service or client relations.
  • Exceptional written communication skills.
  • Empathetic and positive demeanor, with a talent for connecting with clients.
  • Highly organized, capable of managing a large volume of inquiries.
  • Skilled in resolving conflicts and navigating difficult conversations.
  • Honest and transparent in all communications.
  • Comfortable engaging with clients during sensitive times.
  • Proactive in identifying and solving problems.
  • Driven by a mission to serve others and contribute to a meaningful cause.
  • Strong work ethic and a passion for working with people.

Compensation and Benefits:

  • Competitive salary with performance-based incentives.
  • Comprehensive medical benefits fully covered by the employer.
  • Flexible vacation policy.

At Springdale Ventures, we believe in honoring the lives of remarkable individuals and pets, creating lasting memories that celebrate their legacy.