Client Relations Specialist

2 weeks ago

Austin, Texas, United States Brighty Agency Full time

About Brighty Agency
Brighty Agency is a leading digital marketing firm known for its innovative approach and commitment to client success. We focus on creating customized marketing strategies that engage audiences and deliver measurable outcomes, from comprehensive marketing plans to advanced SEO techniques.

Our diverse team brings a wealth of experience, allowing us to craft personalized, data-driven solutions that enhance your brand's visibility online. Our Mission is to foster creativity and integrity while adapting to the dynamic digital landscape.

Role Overview
As a Client Services Coordinator, you will play a pivotal role in nurturing client relationships, orchestrating service delivery, and ensuring a smooth client journey from initiation to completion.

You will collaborate closely with clients and internal teams to understand client needs, troubleshoot challenges, and facilitate the provision of services.


Key Responsibilities:
  • Act as the main point of contact for clients, responding to inquiries, concerns, and requests promptly and professionally.
  • Organize and schedule client meetings, service deliveries, and project timelines to meet client expectations.
  • Work in partnership with internal teams to ensure the effective execution of services and projects, including preparing and managing project documentation.
  • Assess client satisfaction and collect feedback to identify opportunities for enhancement and improve the overall client experience.
  • Support the onboarding process for new clients, providing initial training and assistance as required.
  • Manage administrative duties related to client services, including maintaining client records, generating reports, and handling correspondence.
  • Collaborate with the Client Services Manager to develop and implement strategies that enhance service delivery and client satisfaction.
  • Address client issues and escalate concerns to relevant teams or management when necessary.

Qualifications for Success:
  • A Bachelor's degree in Business Administration, Communications, or a related field (or equivalent professional experience).
  • Exceptional communication and interpersonal skills, with a proven ability to cultivate and maintain client relationships.
  • Strong organizational capabilities and attention to detail, with the capacity to manage multiple priorities effectively.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.
  • Ability to handle confidential information with care and maintain a high standard of professionalism.
  • Strong problem-solving abilities and a proactive approach to addressing client issues.
  • A customer-centric mindset with a dedication to providing outstanding service.

What We Offer:
  • Competitive salary and a comprehensive benefits package.
  • A meaningful role that allows for genuine influence and contributions.
  • A supportive culture that values creativity, learning, and empowerment within a collaborative team environment.
  • Opportunities for professional development in a company leading the way in digital innovation.
  • Wellness Days dedicated to promoting physical and mental health.
  • Additional leave allowance of 2 weeks annually.
  • Two paid volunteer days each year to support community initiatives.

Our Commitment:
At Brighty Agency, we are dedicated to creating a workplace that values diversity and inclusivity, where every employee's unique contributions are recognized and appreciated. We believe that a diverse and inclusive environment fosters innovation and enhances our ability to deliver exceptional client experiences. We welcome candidates from all backgrounds to explore this opportunity.

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