Resident Services Specialist

2 weeks ago

Los Angeles, California, United States Onni Group Full time

Position Title: Guest Services Agent

Job Category: Property Management

Job Overview:

At Onni Group, we have been dedicated to creating vibrant communities for over fifty years. Our commitment to excellence is reflected in our workforce and partnerships, as well as our focus on quality construction, innovation, sustainability, and client satisfaction. With a presence across North America, we pride ourselves on being an Equal Opportunity Employer, maintaining a drug-free workplace, and adhering to ADA regulations.

About the Role:

We are seeking a dynamic and enthusiastic Guest Services Agent to join our team at one of our upscale apartment communities. The ideal candidate will possess exceptional client service abilities and a positive demeanor. This role is essential in delivering front desk services to residents and guests while managing various administrative tasks and resolving conflicts as they arise.

Key Responsibilities:

  • Welcome guests upon arrival, ensuring a warm and inviting atmosphere through outstanding customer service.
  • Manage the check-in and check-out processes efficiently.
  • Handle the delivery of mail, messages, and packages.
  • Facilitate communication and coordination with Resident Services, Leasing, Maintenance, and Management teams.
  • Provide guests with valuable information regarding transportation and dining options.
  • Address and resolve conflicts or tense situations involving residents, prospects, and guests.
  • Perform various administrative tasks as required.
  • Assist in coordinating resident move-ins and move-outs in collaboration with Leasing and Resident Services.
  • Manage elevator reservations for residents during moves and deliveries.
  • Respond promptly to phone calls and emails from residents and guests.
  • Promote our Onni Rewards program and keep residents informed.
  • Ensure the cleanliness and maintenance of amenity spaces through regular property inspections.
  • Oversee the service of coffee machines and supplies in resident lounges.
  • Refer residents to various services such as housekeeping and dog walking.
  • Assist with package handling, auditing, dry cleaning, and perishable arrangements.
  • Act as a liaison between guests and the hotel, aiding with arrivals, departures, and key management.
  • Support residents with bookings for friends and family.
  • Collaborate with the team to plan and organize resident events.
  • Communicate upcoming events effectively between departments.

Qualifications:

  • High School Diploma required.
  • Preferred: College coursework in Hospitality Management or a related field.
  • Proficient in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows.
  • Strong commitment to exceeding customer service expectations, particularly in luxury service environments.
  • Excellent verbal and written communication skills.
  • Able to thrive in a fast-paced environment with strong interpersonal skills.
  • Professional, team-oriented, and possess a strong work ethic.
  • Outstanding organizational and time management abilities.
  • Detail-oriented with the capacity to manage multiple tasks simultaneously.
  • Flexible, positive, and personable, with the ability to connect with diverse populations.

Benefits:

  • Competitive salary and comprehensive benefits package.
  • Paid time off.
  • Opportunities for continuous professional development and recognition.
  • Access to wellness programs.
  • A supportive company culture with exciting projects and growth opportunities.

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