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As a Customer Care Specialist at GHP Management, you will be instrumental in enhancing the living experience for our residents. Your primary responsibility will be to serve as the main point of contact for all resident interactions on-site. To thrive in this position, you must display a professional and inviting demeanor, dedicated to delivering exceptional service.
REPORTS TO: Resident Experience Manager and/or Community ManagerKEY RESPONSIBILITIES:
Resident Support:
- Act as the first point of contact for resident inquiries, service requests, and concerns
- Encourage a sense of community and provide an outstanding living experience
- Proactively resolve issues and foster positive relationships with residents
- Mediate conflicts among residents and propose solutions to management
- Efficiently handle resident requests and complaints
- Support resident retention through excellent service and engagement in community activities
- Assist residents with inquiries related to move-in, requests, administration, renewals, and move-outs
- Exemplify service excellence by adhering to company values and policies
- Plan and host community events
- Engage with residents through social media for assigned initiatives
- Facilitate resident renewals by presenting options in a sales-oriented manner
- Help maintain property cleanliness and curb appeal by inspecting common areas and amenities daily
- Conduct inspections to ensure compliance with exterior standards
- Prepare notices for residents in accordance with lease and Fair Housing requirements
- Create and follow up on maintenance work orders with the Service Team
- Keep residents informed about the status of maintenance requests
- Document all resident interactions
- Stay informed about community policies and specifications
- Assist in efforts to prevent rent delinquency by following up with late residents
- Passion for delivering exceptional experiences in a dynamic environment
- Positive, team-oriented attitude
- Ability to multitask and prioritize independently
- High school diploma or equivalent experience
- 6-12 months of customer relations experience in Property Management or related fields, or 2-3 years of combined experience in retail, hospitality, or property management
- Familiarity with Fair Housing guidelines is advantageous
- Basic computer skills are essential
- Successful completion of background and drug screenings
- May be required to operate a golf cart
- Frequent movement around apartments and community areas
- Bending, stooping, reaching, and lifting regularly
- Occasional lifting of up to 25lbs
- Frequent lifting of up to 5lbs
- Constant communication with coworkers, vendors, and residents
- Sitting for extended periods
- Close-range observation skills
- Regular operation of office equipment
- Working in varying noise levels and outdoor conditions
BENEFITS: Comprehensive medical insurance, dental, and vision coverage for employees. Additional benefits include flexible spending accounts, Life/AD&D insurance, pet insurance, Employee Assistance Program, and TicketsAtWork. Onsite parking is also available.
