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Housekeeping Room Specialist

2 months ago

Anaheim, California, United States Pacifica Hotels Full time

Position Title: Room Attendant

Job Category: Housekeeping

Overview:

Pacifica Hotels is seeking a dedicated Room Attendant to enhance our guest experience. The Room Attendant plays a crucial role in maintaining the cleanliness and presentation of guest accommodations, hallways, and other designated areas, ensuring adherence to our high standards.

Key Responsibilities:

  1. Follow Pacifica's Pure Stay protocols to guarantee the health, safety, and comfort of both guests and team members.
  2. Utilize appropriate Personal Protective Equipment (PPE) as per property-specific guidelines.
  3. Exhibit a friendly, positive, and courteous attitude while delivering personalized service to hotel guests.
  4. Effectively communicate with guests and fellow staff members.
  5. Thoroughly clean guest rooms in accordance with company standards, including making beds, dusting, vacuuming, and sanitizing bathrooms.
  6. Complete room cleaning tasks within the timeframes established by management.
  7. Adhere to company policies regarding room amenities.
  8. Promptly report any items left in guest rooms to management.
  9. Ensure the security of the master room key, returning it at the end of each shift.
  10. Report maintenance issues requiring immediate attention.
  11. Assist with laundry duties as needed.
  12. Notify the Executive Housekeeper of any found or missing items, or damages.
  13. Support fellow team members and departments to promote the overall performance of the hotel.
  14. Perform additional duties as assigned by management.

Qualifications:

Skills:

  • Loyalty: Demonstrates unwavering support for the organization.
  • Team Collaboration: Works effectively as part of a team.
  • Expertise: Recognized as knowledgeable in the field.
  • Attention to Detail: Executes tasks with precision and thoroughness.
  • Commitment: Shows dedication to tasks and responsibilities.

Motivations:

  • Impact: Driven by the ability to contribute to organizational success.
  • Task Completion: Motivated by achieving set goals.
  • Flexibility: Thrives when allowed to set personal schedules and objectives.

Education:

High School diploma or equivalent preferred.

Experience:

At least one year of relevant experience is preferred. Basic cleaning skills and the ability to communicate effectively in English with guests and team members are essential. Strong organizational and judgment skills are necessary, along with reliability.

Physical Requirements:

The role involves frequent walking, climbing stairs, and various physical activities such as bending, lifting, and carrying items up to 20 lbs. Exposure to cleaning agents is expected.