Client Relations Specialist II

1 week ago


Roswell, Georgia, United States DLRdmv Full time
Job Overview

The Customer Experience Specialist II is crucial to the operational success of DLRdmv and our DLR50 software suite. This role involves managing out-of-state title and registration applications submitted by automotive dealership clients, ensuring compliance with state regulations and accuracy in documentation.

Key Responsibilities
  • Review and verify documents for precision and completeness.
  • Maintain clear and timely communication with team members and stakeholders regarding necessary information or documentation.
  • Serve as a representative voice for the team, seeking clarity from leadership when needed.
  • Provide support to colleagues as a subject matter expert.
  • Make necessary corrections to documents when discrepancies are found.
  • Report recurring issues to management for resolution.
  • Work diligently to achieve both personal and team objectives.
  • Assist in training new employees as required.
Qualifications
  • High School Diploma or equivalent is mandatory.
  • Prior experience in an out-of-state titling service is highly desirable.
  • Strong writing and communication abilities.
  • Meticulous attention to detail.
  • Capability to work independently.
  • Ability to uphold a high level of confidentiality.
  • Familiarity with Microsoft Systems.
  • Willingness to sit for extended periods.
  • Collaborative team player.

DLRdmv provides a competitive salary along with a comprehensive benefits package, including life, medical, dental, vision, and more.

DLRdmv is an equal opportunity employer. We value your interest and will thoroughly assess your qualifications for employment based solely on merit, without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other unrelated factors.



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