Client Relations Specialist

1 week ago


Roswell, Georgia, United States AlphaGraphics - US516 Full time
Job Overview

We are seeking a dedicated Customer Service Representative to enhance our client engagement efforts. As a vital part of our organization, you will be responsible for fostering positive interactions with our customers and ensuring their needs are met efficiently.


Key Responsibilities:
  • Act as the primary liaison for our customers, representing the organization with professionalism.
  • Educate customers about our products and services, showcasing our expertise.
  • Gather and communicate customer feedback to the support team, adhering to company protocols.
  • Provide information regarding products and services through various communication channels.
  • Process orders, manage account cancellations, and address customer complaints effectively.
  • Handle billing inquiries and facilitate payment processes.
  • Engage potential customers by addressing inquiries and promoting additional services.

Qualifications:
  • Proven experience in assessing customer needs and ensuring service quality.
  • Strong interpersonal skills to build lasting relationships with clients and colleagues.
  • Excellent written and verbal communication abilities.
  • A genuine desire to assist others and enhance their experience.
  • Critical thinking skills to evaluate different solutions and approaches.

Company Overview:

As a recognized leader in the Printing, Design, and Shipping sectors, our mission is to support small businesses and individuals by providing top-notch solutions that simplify their lives. We pride ourselves on our collaborative and energetic team culture, where every member's contribution is valued.



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