Customer Support Specialist II
2 weeks ago
The Client Experience Specialist is crucial to the success of DLRdmv and our DLR50 software solution. This role involves processing out-of-state title and registration applications submitted by our automotive dealership partners, ensuring compliance with state regulations and accuracy in documentation.
Key Responsibilities- Review documents for precision and completeness.
- Maintain clear and timely communication with team members and departments regarding necessary information or documentation.
- Serve as the representative voice for the team, seeking clarity from leadership when needed.
- Provide support to colleagues as a subject matter expert.
- Implement accurate corrections as required.
- Notify management of recurring errors.
- Work diligently to achieve both personal and team objectives.
- Assist in the training of new team members as necessary.
- A minimum of a High School Diploma or equivalent is mandatory.
- Experience in an out-of-state titling service is highly desirable.
- Strong writing and communication skills are essential.
- Meticulous attention to detail is required.
- Ability to work independently is crucial.
- Maintain a high level of confidentiality.
- Familiarity with Microsoft Systems is necessary.
- Ability to sit for extended periods is expected.
- Must be a team player.
DLRdmv offers a competitive salary along with a comprehensive benefits package, including life, medical, dental, vision, and more.
DLRdmv is an Equal Employment Opportunity Employer. We value your interest and will carefully assess your qualifications for employment. Your opportunity for employment with our company will be based solely on your merit, without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.
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