Client Relations Specialist

2 weeks ago


Roswell, Georgia, United States AlphaGraphics - US516 Full time
Job Overview

As a vital part of our organization, the Customer Service Representative (CSR) plays a crucial role in fostering and nurturing positive interactions with our clientele. Our aim is to provide unparalleled service that meets the unique needs of each customer.


Key Responsibilities:
  • Act as the primary internal liaison for our organization.
  • Communicate our expertise in products and services to customers.
  • Educate our community and clients about our offerings.
  • Relay customer needs to the support team in alignment with company protocols.
  • Engage with customers via phone or in-person to provide product information, process orders, and address any concerns.
  • Calculate service charges, manage deposits or payments, and facilitate billing arrangements.
  • Attract new clients by responding to inquiries and suggesting additional products and services.

Qualifications:
  • Proven experience in assessing customer needs and ensuring service quality.
  • Ability to cultivate strong relationships with both customers and colleagues.
  • Excellent written and verbal communication skills.
  • Commitment to helping others and enhancing their experience.
  • Strong analytical skills to evaluate various solutions and approaches.

Company Overview:

AlphaGraphics is a recognized leader in the Printing, Design, and Shipping sectors, dedicated to providing high-quality solutions that simplify life for small businesses and consumers alike. Our dynamic team is passionate about contributing to the success of our clients and values the input of every team member.



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