Compassionate Client Care Representative

7 days ago


Roswell, Georgia, United States Atlanta Personal Injury Law Group Full time

About Us: Atlanta Personal Injury Law Group is a leading law firm dedicated to providing exceptional legal services to our clients. We are seeking a highly skilled and compassionate Legal Intake Specialist to join our team.

Job Summary: As a Legal Intake Specialist, you will serve as the first point of contact for prospective clients, providing a warm and empathetic welcome to our law firm. Your primary responsibility will be to screen and survey potential cases, ensuring that our lawyers are equipped to provide the best possible representation.

Key Responsibilities:

  • Initial Client Contact: Respond to inbound calls from prospective clients in a timely and professional manner, gathering essential information about their cases.
  • Case Screening: Conduct thorough screenings to determine the viability of potential cases, ensuring that our lawyers are aware of all relevant details.
  • Attorney Notification: Promptly notify our lawyers about potential cases, allowing them to make informed decisions about representation.
  • Case Management: Schedule and dispatch investigators as needed, ensuring that all necessary documentation is collected and processed efficiently.
  • Client Follow-up: Regularly follow up with prospective clients to facilitate the onboarding process and ensure a seamless transition to our law firm.

Requirements:

  • CRM and Case Management Experience: Previous experience with CRM and case management software is highly desirable.
  • Legal Background: A background in law or a related field is preferred, but not required.
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to empathize with clients in times of need.
  • Technical Skills: Proficient in computer software and data entry, with the ability to learn new systems quickly.
  • Sales and Customer Service Experience: Previous experience in sales or customer service is highly valued, as it demonstrates a strong ability to build rapport with clients.

What We Offer:

  • Competitive Salary: $40,000 per year.
  • Benefits Package: Comprehensive health, dental, and vision insurance, as well as a 401(k) plan.


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