Client Relations Expert II

1 week ago


Roswell, Georgia, United States DLRdmv Full time
Job Overview

The Customer Experience Specialist II is crucial to the success of DLRdmv and our DLR50 software solution. This role involves processing out-of-state title and registration applications submitted by our automotive dealership partners, ensuring compliance with relevant state regulations.

Key Responsibilities
  • Review documentation for precision and compliance.
  • Maintain clear and timely communication with team members regarding necessary information or documentation.
  • Serve as the representative voice for the team, seeking clarity from leadership when needed.
  • Provide expertise and support to fellow team members.
  • Make necessary corrections with accuracy.
  • Report recurring issues to management.
  • Work diligently to achieve both personal and team objectives.
  • Assist in the training of new staff as required.
Qualifications
  • High School Diploma or equivalent is mandatory.
  • Experience in an out-of-state titling service is highly desirable.
  • Strong writing and communication abilities.
  • Meticulous attention to detail.
  • Capability to work autonomously.
  • Ability to uphold a high level of confidentiality.
  • Familiarity with Microsoft systems.
  • Capacity to sit for extended periods.
  • Team-oriented mindset.

DLRdmv provides a competitive salary along with a comprehensive benefits package, including life, medical, dental, vision, and more.

DLRdmv is an equal opportunity employer. We value your interest and will thoroughly assess your qualifications for employment based solely on merit, without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other unrelated factors.



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