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Client Relations Specialist

2 months ago

Roswell, Georgia, United States AlphaGraphics - US516 Full time
Job Overview

We are seeking a dedicated Customer Service Representative (CSR) to enhance our customer interactions and ensure satisfaction. As a key player in our organization, you will be responsible for fostering positive relationships with our clientele and addressing their needs effectively.


Key Responsibilities:
  • Act as the primary liaison for our customers, representing the organization with professionalism.
  • Communicate our expertise in products and services to customers.
  • Educate the community and customers about our offerings.
  • Relay customer requirements to the support team in line with company protocols.
  • Engage with customers via phone or in-person to provide product information, process orders, and resolve complaints.
  • Determine service charges, collect payments, and manage billing arrangements.
  • Encourage potential customers by addressing inquiries and suggesting additional products and services.

Qualifications:
  • Proven experience in assessing customer needs and ensuring service quality.
  • Strong relationship-building skills with both customers and colleagues.
  • Excellent written and verbal communication abilities.
  • Genuine desire to assist others and enhance their experience.
  • Critical thinking skills to evaluate various solutions to customer issues.

Company Overview:

AlphaGraphics is a recognized leader in the Printing, Design, and Shipping sectors, dedicated to providing high-quality solutions to small businesses and consumers. Our passionate team is committed to delivering exceptional service and contributing to the success of our clients.