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Client Relations Coordinator

2 months ago

Roswell, Georgia, United States Atlanta Personal Injury Law Group Full time


Remote Client Relations Coordinator
Our expanding legal practice is in search of a dedicated full-time Client Relations Coordinator to join our team during evening and weekend hours. In this role, you will be the empathetic voice of our firm, managing incoming inquiries from potential clients during their critical moments, assessing their needs, and assisting our attorneys in organizing their appointments.

If you are passionate about making a meaningful difference in the lives of clients, we encourage you to consider this opportunity.

Benefits:

  • Comprehensive Health, Dental, and Vision Insurance
  • 401k Retirement Plan

Key Responsibilities:

  • Promptly answering all Potential New Client (PNC) calls
  • Collecting essential information during the initial contact with PNCs
  • Communicating with Attorneys regarding the potential acceptance of PNC cases in a timely manner
  • Coordinating and scheduling investigators as required
  • Following up with PNCs to facilitate their onboarding process
  • Obtaining police reports and relevant documentation
  • Providing all necessary paperwork for new client integration

Qualifications:

  • Experience with CRM and case management software is advantageous
  • Prior experience in the legal field is preferred
  • Exceptional verbal and written communication skills are essential
  • Proficient computer and data entry skills
  • Background in sales or customer service is highly regarded
  • Willingness to be on call and work evenings, weekends, and holidays on a rotating schedule