Information Technology Specialist

1 week ago


Troy, Michigan, United States Unified Business Technologies Inc. Full time
Job Overview

Unified Business Technologies Inc. is seeking a dedicated IT Professional to enhance our operational efficiency and support our clients effectively.


Position Summary:
The selected candidate will deliver both direct user assistance and comprehensive systems support. Responsibilities include addressing customer inquiries and troubleshooting issues via various communication channels, adhering to established guidelines. The role may require occasional travel to fulfill ongoing IT commitments.


Key Duties Include:

  • Installation, configuration, and troubleshooting of desktop systems and peripheral devices.
  • Execution of critical updates for hardware and software to maintain security compliance.
  • Integration and daily operational support for client systems.
  • Identification of issues arising from the interaction of supported equipment and software.
  • Providing solutions to customer inquiries regarding hardware and software.
  • Configuration and troubleshooting of video teleconferencing systems.
  • Support for enterprise email system configurations.
  • Assistance with the current Windows operating system.
  • Setup of new equipment, including OS installation and application software loading.
  • Initialization of disk drives and resolution of troubleshooting issues.
  • Management of printers, scanners, and other peripheral devices.
  • Hands-on support for desktop devices, including installation and repair.
  • Diagnosis and resolution of automation and communication problems.

Additional Responsibilities for Federal Contracts:

  • Analysis of support tickets to diagnose and resolve technical issues.
  • Coordination with vendors for warranty or service plan issues.
  • Adherence to configuration management protocols.
  • Support for advanced functions such as multi-profile workstation configurations.
  • Timely acknowledgment and resolution of support tickets.
  • Documentation of pertinent information related to support requests.
  • Follow-up with users to ensure satisfaction with resolved issues.

The candidate will be expected to provide detailed reports on support activities and maintain high standards of customer service throughout their responsibilities.



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