Junior IT Support Specialist
2 weeks ago
Junior IT Support Specialist - Launch Your Career in Technology with Grid4 Communications
Are you a motivated individual with a keen interest in technology and a strong desire to develop your skills in the Managed Services sector? Grid4 Communications is looking for a Junior IT Support Specialist to join our dynamic team. This role offers a fantastic opportunity to enhance your technical abilities while providing exceptional IT services to our clients.
Core Responsibilities:
- Deliver first-tier technical assistance to clients, ensuring their requests are handled promptly and professionally.
- Assist in the oversight, upkeep, and troubleshooting of client networks, systems, and devices.
- Maintain thorough documentation of all tasks performed in our ticketing system, ensuring clarity and accuracy.
- Work collaboratively with colleagues to resolve technical challenges and escalate more complex issues to senior technicians when necessary.
- Engage in continuous training and development to enhance your technical expertise and remain updated with industry advancements.
- Contribute to the establishment of IT best practices, ensuring our clients receive reliable and high-quality service.
- Support the setup and configuration of hardware and software, adhering to established protocols and guidelines.
- Actively participate in team activities, sharing insights and fostering a positive, collaborative workplace.
- Assist clients in understanding and leveraging technology to optimize their operations and achieve their objectives.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related discipline, or equivalent practical experience.
- Entry-level technical certifications such as A+, Network+, or MTA are preferred, or a willingness to pursue these credentials.
- Basic knowledge of the Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems.
- Familiarity with networking principles, including hands-on experience with routers, switches, and wireless systems.
- Strong analytical and troubleshooting abilities, with a commitment to delivering excellent customer service.
- Outstanding communication and interpersonal skills, capable of conveying technical concepts in layman's terms.
- A genuine enthusiasm for technology and a dedication to ongoing learning and personal development.
- Highly organized, with a strong attention to detail and the ability to manage multiple tasks effectively.
What We Offer:
- A healthy work-life balance, featuring flexible work arrangements and options for remote work.
- A vibrant company culture that promotes inclusivity and fun – our core values guide our actions.
- Opportunities for professional advancement, training, and development to help you realize your full potential.
- Comprehensive health benefits, including medical, dental, and vision coverage, prioritizing employee wellness.
- Generous paid time off, encompassing vacation days, holidays, personal/sick days, and other leave options.
- A 401(k) plan with a competitive company match to support your financial future.
- A business casual dress code and a modern, collaborative workspace.
- Regular team-building activities, social events, and opportunities to contribute to community initiatives.
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