Client Relations Specialist
1 week ago
Royal Home Care Services, Inc. is seeking a dedicated customer service professional to enhance our operations. This role is pivotal in ensuring client satisfaction through effective communication and problem resolution.
Key Responsibilities:
- Conduct client visits to address inquiries and concerns.
- Serve as a liaison between clients, caregivers, and management.
- Utilize extensive product knowledge to assist clients effectively.
- Handle complaints with a focus on providing constructive solutions.
- Maintain accurate records and documentation of client interactions.
Qualifications:
- 1-2 years of experience in a client support role.
- Proficient in both English and Spanish, with strong communication skills.
- Familiarity with software tools such as Word, Excel, and Dropbox.
- Ability to prioritize tasks and manage time efficiently.
- Experience in scheduling and familiarity with the HHA Exchange platform is a plus.
- A valid driver's license and access to a vehicle are required.
About Us:
Royal Home Care Services, Inc. is committed to providing exceptional care for individuals with intellectual disabilities and those requiring personal assistance.
Employee Benefits:
* Comprehensive medical coverage
* Dental and vision plans
* Profit-sharing opportunities
* Paid time off
* Life insurance options
* Performance bonuses
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