Client Relations Specialist

2 months ago


Allentown, Pennsylvania, United States Royal Home Care Full time

Join Our Team as a Client Relations Specialist

Royal Home Care Services, Inc. is seeking a dedicated individual to enhance our customer support team. This role is essential in fostering client satisfaction through effective communication and problem resolution.

Key Responsibilities:

  • Engage with clients to address their concerns and provide solutions.
  • Serve as a liaison between clients, caregivers, and management.
  • Utilize extensive product knowledge to assist clients effectively.
  • Conduct home care visits to ensure quality service delivery.
  • Maintain accurate records and manage scheduling efficiently.

Qualifications:

  • 1-2 years of experience in a client support role.
  • Proficiency in both English and Spanish, with strong communication skills.
  • Competence in using software tools such as Word, Excel, and Dropbox.
  • Ability to resolve complaints with a positive and proactive approach.
  • Strong organizational skills and the ability to prioritize tasks effectively.
  • A valid driver's license and access to a vehicle are required.

About Royal Home Care Services, Inc:

We are a dedicated organization committed to providing exceptional care for individuals with intellectual disabilities and personal care needs. Our team is passionate about delivering high-quality service to those we serve.

Benefits of Joining Our Team:
* Comprehensive medical, dental, and vision coverage
* Profit-sharing opportunities
* Paid time off
* Life insurance
* Performance bonuses



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