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Client Relations Specialist

2 months ago


Allentown, Pennsylvania, United States Rafael De La Hoz - State Farm Agent Full time
Job OverviewPOSITION SUMMARY:
As a Client Relations Specialist at Rafael De La Hoz - State Farm Agent, you will play a pivotal role in creating outstanding client interactions that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service aptitude, and genuine desire to assist others will make you an exceptional addition to our team. You will have the opportunity to advance your career while addressing client inquiries, collaborating with fellow team members, and proactively identifying the needs of the community you serve.

We are eager to connect with individuals who embody the customer-centric and compassionate qualities we seek. We foresee opportunities for internal advancement for candidates who demonstrate ambition and a sales-oriented mindset.

KEY RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may include addressing questions about insurance options, eligibility, coverage details, policy modifications, claims processing, and billing inquiries.
  • Employ a customer-focused, needs-based assessment approach to inform clients about various insurance solutions.
  • Utilize effective communication skills to meet customer needs efficiently while fostering business growth.
REQUIRED QUALIFICATIONS:
  • Commitment to exceptional customer service.
  • Able to connect with clients, respond to their inquiries, and foresee their requirements.
  • Strong communication skills to assist clients and collaborate with other team members.
  • Proactive approach to problem-solving.
EMPLOYEE BENEFITS:
  • Hourly compensation plus commission/bonus structure.
  • Opportunities for career advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health insurance benefits.
  • Valuable experience for career development.