Client Relations Specialist
2 weeks ago
Client Relations Specialist
Location: United States
Function: Logistics & Supply Chain Management
Career Level: Experienced professionals (2-5 years)
Legal Entity: Evonik Corporation
Business Line: Comfort & Insulation
What We Offer
Join a dynamic team where you will tackle engaging and challenging projects in a state-of-the-art, innovative environment. Our comprehensive on-the-job training with industry experts ensures you will swiftly master your responsibilities and operate independently. We provide performance-based compensation and opportunities for both personal and professional growth. Evonik Industries AG has been recognized as a family-friendly employer since 2009 by the German Hertie Foundation.
The Client Relations Specialist (CRS) role is pivotal in ensuring that customer orders, inquiries, and complaints are managed promptly, accurately, and efficiently. As a primary point of contact for both existing and potential customers in the specialty chemical sector, you will collaborate closely with the Sales team.
Key Responsibilities
Order Management:
- Coordinate and execute customer service functions, including order processing, customer communication, handling complaints, and managing special requests.
- Maintain high levels of customer satisfaction while adhering to internal processes in a fast-paced business setting.
- Develop and nurture customer relationships by assisting with order placements, guiding customers on E-Commerce tools, responding to inquiries promptly, and managing orders through the SAP system.
- Facilitate effective communication with Sales, Business Functions, and Cross-Functional Teams regarding customer needs and feedback.
- Provide mentorship and training to junior Customer Service Representatives.
- Demonstrate proficiency in order management systems and tools.
Administrative Duties:
- Collect necessary documentation from customers, such as tax certificates and credit applications.
- Engage in departmental and cross-functional meetings to enhance understanding of supply chain dynamics and key business strategies.
Requirements
- High School diploma or equivalent; some college education preferred.
- 2-3 years of experience in customer service.
- Experience in the chemical industry is advantageous.
- Familiarity with SAP, Excel, PowerPoint, and Word is preferred.
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