Client Relations Specialist
2 weeks ago
European Wax Center is seeking a dedicated Guest Experience Coordinator to enhance our team and provide exceptional service to our clients.
Main Responsibilities of a Guest Experience Coordinator
- Assists clients by delivering comprehensive service and product details.
- Addresses and resolves service and product inquiries.
- Promotes and recommends packages and products.
- Ensures client satisfaction and a positive experience.
We are in search of a skilled and knowledgeable Guest Experience Coordinator who consistently excels in their role and contributes to the overall quality of our client service.
This position serves as the primary point of contact for clients, highlighting the significance of this role and the commitment required.
Providing excellent client service is crucial for fostering trust, so our ideal candidate must possess strong organizational and communication abilities.
The ideal candidate should be innovative, organized, and proficient in managing client adjustments and maintaining financial records.
By assessing client needs and gathering relevant information, our Guest Experience Coordinator will suggest potential services and products to management, thereby enhancing team performance.
Responsibilities of a Guest Experience Coordinator
- Responds to service and product inquiries to engage potential clients.
- Suggests additional services and products based on gathered information.
- Records and opens client accounts.
- Updates and maintains client account information.
- Handles client records efficiently.
- Resolves service and product inquiries.
- Clarifies client concerns.
- Identifies the root cause of issues.
- Provides appropriate solutions according to company policy.
- Possesses the ability to promote packages and products effectively.
- Ability to multitask
- Information analysis skills
- Sales experience
- Conflict resolution skills
- Telephone communication skills
- Active listening
- Documentation proficiency
- Market awareness
- Problem-solving capabilities
- Focus on quality
- Effective communication skills
- Product knowledge
- Client service expertise
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