Customer Service Ambassador

2 months ago


Milpitas, California, United States Taymax Group Full time
Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Ambassador to join our team at Taymax Group. As a key member of our fitness center team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience at our facility.

Key Responsibilities:
  • Member Engagement: Greet members, prospective members, and guests with a friendly and approachable attitude, creating a positive first impression of our facility.
  • Front Desk Operations: Assist with front desk activities, including answering inquiries, checking members into the system, and processing transactions in a timely and efficient manner.
  • Membership Sales and Support: Take prospective members on tours, sign up new members, and facilitate account updates, ensuring a seamless onboarding experience.
  • Customer Service: Respond to member questions and concerns, providing solutions and resolving issues in a professional and courteous manner.
  • Facility Maintenance: Help maintain the cleanliness and organization of the club, completing assigned cleaning tasks and contributing to a safe and healthy environment.
  • Additional Duties: Perform other duties as needed to support the smooth operation of the fitness center.
Requirements:
  • Age and Education: Must be at least 18 years of age and possess a high school diploma or equivalent.
  • Customer Service Experience: Previous customer service experience is preferred, with a strong focus on providing exceptional service and resolving customer complaints.
  • Computer Proficiency: Basic computer skills and proficiency in using software applications are required.
  • Physical Demands: The ability to stand and walk for extended periods, as well as occasional lifting of up to 50 pounds, is necessary for this role.
Why Join Our Team?

We are committed to creating a diverse and inclusive workplace environment, where every individual feels valued and supported. Our goal is to provide a high-quality fitness experience that enhances people's lives, and we believe that our team members are the key to achieving this vision.



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