Educational Technology Support Specialist
1 week ago
- Location: Albany State Rec. Location
- Regular/Temporary: Regular
- Full/Part Time: Full-Time
About Us - Albany State University is a fully accredited senior unit of the University System of Georgia. We offer benefits such as medical insurance, group life insurance, and tuition assistance programs. Be part of a supportive educational community.
Job Summary - The Classroom Support Specialist I plays a vital role in delivering technical assistance for audio-visual and classroom technologies. Responsibilities encompass managing work orders, installing and resolving issues with audio/visual equipment, overseeing video conferencing, and maintaining the inventory of classroom technology.
- Process and fulfill work orders for technical assistance
- Install and resolve issues with audio/visual equipment
- Oversee video conferencing and live event streaming
- Assist with routine maintenance of AV systems
- Provide IT assistance to students, faculty, and staff
- Ensure exemplary customer service
- Document requests using the tracking system
- Follow up with clients for feedback
- Maintain safe technology practices
Required Qualifications - High School diploma and 1 year of technical support experience. Must achieve certifications within specified timelines. Flexibility to work nights and weekends is required.
Preferred Qualifications - Associate degree and 3 years of experience in classroom support. Additional certifications and experience are desirable.
Knowledge, Skills, & Abilities - Proficient knowledge of computer systems and peripherals, outstanding customer service, troubleshooting skills, and the ability to prioritize tasks effectively.
Conditions of Employment - All candidates must pass a background check and additional requirements may apply depending on the position.
Equal Employment Opportunity - Albany State University is committed to equal opportunity and diversity in the workplace.
WORK CONDITIONS - This role may require evening and weekend work, frequent walking throughout campuses, and lifting and climbing as needed.
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