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Educational Technology Support Specialist
2 months ago
- Location: Albany State Rec. Location
- Regular/Temporary: Regular
- Full/Part Time: Full-Time
About Us - Albany State University is a fully accredited senior unit of the University System of Georgia. We offer benefits such as medical insurance, group life insurance, and tuition assistance programs. Be part of a supportive educational community.
Job Overview - The Classroom Support Specialist I plays a crucial role in delivering technical assistance for audio-visual and classroom technologies. Key responsibilities include managing work orders, installing and troubleshooting audio/visual systems, overseeing video conferencing, and maintaining the inventory of classroom technology.
- Manage and fulfill work orders for technical assistance
- Install and troubleshoot audio/visual systems
- Oversee video conferencing and live event streaming
- Assist with routine maintenance of AV systems
- Provide IT support to students, faculty, and staff
- Deliver exceptional customer service
- Document requests through the tracking system
- Follow up with users for feedback
- Adhere to safe technology practices
Required Qualifications - High School diploma and a minimum of 1 year of technical support experience. Must obtain certifications within designated timelines. Flexibility to work evenings and weekends is necessary.
Preferred Qualifications - Associate degree and 3 years of experience in classroom support. Additional certifications and relevant experience are advantageous.
Knowledge, Skills, & Abilities - Proficient understanding of computer systems and peripherals, excellent customer service skills, troubleshooting capabilities, and the ability to prioritize tasks effectively.
Conditions of Employment - All candidates must pass a background check, and additional requirements may apply depending on the position.
Equal Employment Opportunity - Albany State University is committed to equal opportunity and diversity in the workplace.
WORK CONDITIONS - This role may require evening and weekend work, frequent walking throughout campuses, and lifting and climbing as needed.