Intake Specialist

1 day ago


East Saint Louis, Illinois, United States Land of Lincoln Legal Aid Full time
Job Title: Intake Specialist - Legal Advice and Referral Center

Land of Lincoln Legal Aid is seeking a highly motivated and detail-oriented Intake Specialist to join its team at the Legal Advice and Referral Center (LARC) hotline. As an Intake Specialist, you will play a critical role in providing high-quality, prompt information, legal advice, and brief legal services to low-income individuals in 65 counties in Illinois.

The ideal candidate will have a strong commitment to social and racial justice, excellent verbal and analytical skills, and the ability to handle a fast-paced work environment. Previous call center or hotline experience is a plus, but not required.

Responsibilities:

  • Perform high-volume client intake and interviews on the phone
  • Evaluate applicant eligibility, interview clients, and identify legal issues
  • Keep records and enter data in the case management system, including demographic data and case notes
  • Provide customer service that is culturally competent and empathetic
  • Clerical work and other duties as assigned

Qualifications:

  • Strong commitment to social and racial justice
  • Attention to detail and highly organized
  • Excellent verbal and analytical skills
  • Ability to handle a fast-paced work environment
  • Highly motivated and demonstrated ability to work independently as well as part of a team

Special Working Conditions and Demands:

  • Applicants must have reliable transportation
  • The position is primarily office-based, but applicants must have reliable home broadband internet

Compensation:

$44,000/year and up, depending on experience. Excellent insurance and retirement benefits. Land of Lincoln is a 501(c)(3) non-profit and is an eligible employer for the federal public service loan forgiveness program.


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