Intake Specialist

6 days ago

East Hartford, Connecticut, United States Community Renewal Team Full time
Job Title: Intake Certification Specialist

Job Summary:

The Intake Certification Specialist will support the Agency's needs by scheduling customer appointments, conducting customer intake, and performing tasks necessary to ascertain customer eligibility per program guidelines. This role will also provide customers with application assistance for and referrals to agency and community resources.

Key Responsibilities:

  • Respond to emergency cases within 24 hours of customer inquiry.
  • Respond to non-emergency customer inquiries as stipulated in program guidelines.
  • Schedule and reschedule customer intake appointments as needed.
  • Provide quality customer service.
  • Conduct customer intake and review customer applications and accompanying documentation for accuracy and completeness.
  • Maintain orderly customer paper files in accordance with program requirements.
  • Demonstrate proficiency in the use of available technology to maintain accurate computer-based files.
  • Refer customers to internal and external resources in support of comprehensive attention to customer need.
  • Process energy applications using DSS procedural instructions.
  • Prepare program reports in accordance with program requirements and agency need.

Requirements:

  • Associate's Degree in human services or related field from an accredited two-year college or university preferred.
  • Demonstrated skills in time management, customer service, and communication.
  • Bilingual: English/Spanish preferred.
  • Valid driver's license and reliable transportation.

Working Conditions:

This role requires the ability to work in a fast-paced environment and to manage multiple tasks and responsibilities. The successful candidate will be able to work independently and as part of a team, and will have excellent communication and interpersonal skills.

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