Customer Service Representative
6 days ago
**About Big Sandy Superstore**
Big Sandy Superstore is a leading home furnishings retailer, recognized for its exceptional customer service and commitment to excellence. As a key member of our team, you will play a vital role in ensuring our customers receive an outstanding experience.
**Job Summary**
We are seeking a highly skilled Customer Relations Specialist to join our team. In this role, you will be responsible for verifying order information, processing payments, and providing exceptional customer service support. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you a valuable asset to our team.
**Key Responsibilities**
- Verify all order information for accuracy and completeness
- Process payments and resolve customer complaints in a timely and professional manner
- Provide exceptional customer service support, including answering phone calls, managing counter inquiries, and processing payments
- Complete and process credit applications, payments, and financing paperwork
- Communicate effectively with internal and external personnel to ensure seamless operations
- Maintain accurate files and records to maximize productivity
- Perform clerical support duties as needed
**Requirements**
- High school diploma or equivalent combination of education and experience
- Previous clerical experience preferred
- Excellent verbal and written communication skills
- Basic reading and comprehension skills
- Basic numerical reasoning skills
- Ability to complete paperwork in an accurate, neat, and efficient manner
- Demonstrated knowledge of software, including Microsoft Office
- Excellent organizational skills
- Outstanding customer service skills
**Physical Demands**
- Ability to sit, stand, bend, stoop, and reach regularly
**Benefits**
- Health Insurance - Affordable health insurance with two plan options: PPO 2000 or HSA 3000
- Dental Insurance - Affordable dental insurance with no waiting period
- Vision Insurance - Quality vision coverage for very little cost
- Life Insurance - $10,000 Life Insurance Policy paid in full by the company
- 401K Plan - All administrative fees are paid by the company
- ESOP - Employee Stock Ownership Program
- Paid Time Off - Competitive paid time off policies
- Employee Discount - Generous employee discount on all merchandise
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