Customer Service Associate
2 weeks ago
Compensation: $14 per hour
Work Schedule: Monday: 8am - 4:30pm & Tuesday - Friday: 10am - 6:30pm
Company BackgroundFTI Buyer, LLC is a dynamic online auction platform that has been making waves in the industry. With a network of auction pick-up centers across the nation, we are dedicated to providing innovative liquidation solutions for overstock, customer returns, and refurbished items. Our partnerships with leading retailers allow us to offer significant savings to our customers, making their shopping experience both enjoyable and economical.
Position SummaryThe role of an Associate is vital to our operations at FTI Buyer, LLC. This position focuses on delivering outstanding customer service while ensuring a safe and organized environment that encourages repeat business. The ideal candidate will possess a strong work ethic, attention to detail, and a passion for customer engagement. Our workplace is fast-paced yet relaxed, and we are looking for individuals who are enthusiastic about contributing to our growth.
Key Responsibilities- Assist customers by answering inquiries regarding the auction process.
- Prepare for auction pickups by organizing and downstacking items efficiently.
- Provide friendly support to customers in locating their auction items.
- Conduct checkout procedures for customers.
- Maintain a clean, safe, and organized work area.
- Document products accurately through photography and grading.
- Stay updated and comply with company policies and procedures.
This is a full-time position that includes health, dental, vision, life, and disability insurance, along with Paid Time Off and a 401(k) plan with company matching.
Qualifications- Friendly demeanor with a willingness to assist customers.
- Strong communication skills.
- Ability to multitask and manage time effectively in a busy environment.
- Detail-oriented with a commitment to accuracy.
- Must be at least 18 years old.
- Capacity to work efficiently and quickly.
- Team player with a proven work ethic.
- Open to learning and adapting to new challenges.
- Technological proficiency, particularly with IOS devices (iPad) is advantageous but not mandatory as training will be provided.
- Ability to work in a warehouse setting, including lifting items up to 40lbs and standing for extended periods.
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