Customer Service Representative

2 weeks ago

Fort Lupton, Colorado, United States Salud Family Health Full time
Job Overview

Company Overview:
Since 1970, Salud has dedicated itself to offering a comprehensive Medical Home to individuals, where a collaborative team of medical, dental, and behavioral health professionals, along with clinical pharmacists, work in unison to provide exceptional care. Our mission is to enhance the quality of life for our patients, particularly those with limited access to healthcare services, ensuring that we serve everyone, regardless of their insurance status or financial capacity.

Position Summary:

We are seeking a Contact Center Agent to become a vital part of our organization.

As a Contact Center Agent at Salud, you will play a crucial role similar to that of a Call Center representative. Your primary responsibilities will include managing incoming calls, coordinating appointment scheduling, and directing inquiries to the relevant departments or personnel. Our Contact Center Agents are expected to approach their duties with a team-oriented mindset, supporting patients and their families in self-management and behavior modification while upholding the core values of the SALUD mission.

What We Offer:
  • Competitive Hourly Rate: $19 to $21 per hour
  • Work Schedule: Monday to Friday, available from 8 am to 5 pm
Comprehensive Benefits Package Includes:
  • Medical: Free medical services at all Salud facilities
  • Dental: Employee discounts at all Salud dental facilities
  • Vision Coverage
  • Flexible Spending Accounts
  • Life Insurance: Basic and supplemental options available
  • Disability Insurance: Short-term and long-term coverage
  • Accident and Critical Illness Insurance
  • Employee Assistance Program
  • Generous Vacation Accrual
  • Paid Holidays: 10 per year, including 2 floating holidays and a paid birthday
  • Sick Leave: 8 paid accrued sick days per year
  • Retirement Savings Plans
  • Pension Plan: Eligibility for employees working at least 1,000 hours within a 12-month period, with a 5% contribution from Salud based on your base salary
Our Mission:

To provide a quality, integrated healthcare home to the communities we serve.

Qualifications:

Education:
High School diploma or equivalent required.

Experience:
Minimum of one year in a general office or call center environment required.

Licensure/Certification:
No specific licensure or certification is required for hiring; however, Contact Center Agents must achieve credentialing through the Salud Career Ladders program within the designated timeframe.

Knowledge, Skills, and Abilities:

  • Bilingual proficiency in English and Spanish is preferred.
  • Familiarity with multi-line phone systems.
  • Ability to assess emergency situations and respond appropriately.
  • Awareness and sensitivity towards underserved and ethnic minority communities.
  • Strong written and verbal communication skills.

Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees based on age, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws. All information will be kept confidential according to EEO guidelines.

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