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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.
Key Responsibilities- Customer Service: Ensure high levels of customer satisfaction through excellent sales service, respond to customer inquiries, and resolve any issues in a timely and professional manner.
- Sales and Merchandising: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services, process sales transactions accurately and consistently with policies and procedures, and maintain precise work order files and formulas.
- Relationship Building: Build productive trust relationships with wholesale and retail customers, identify opportunities to increase sales and improve customer satisfaction, and suggest ways to improve sales and customer experience.
- Inventory Management: Maintain in-stock and presentable condition assigned areas, comply with inventory control procedures, and ensure accurate and efficient inventory management.
- Age and Authorization: Must be at least eighteen (18) years of age and legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Physical Abilities: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
- Availability: Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Education and Experience: High school diploma or equivalent required, previous experience working in a delivery, retail, or customer service position preferred.
- Language Skills: Ability to read, write, comprehend, and communicate in more than one language, preferably Spanish.
- Driver's License: Valid, unrestricted Driver's License required.
Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest quality products and services, and we are seeking a talented and dedicated individual to join our team as a Customer Service Representative.
