Leader of Onboarding and Vendor Success
3 days ago
We're seeking a talented individual to join our team as the Director of Customer Implementation and Strategy. As a key member of our leadership team, you will be responsible for leading our Implementation team, which includes both Onboarding and Vendor Success. Your primary focus will be on ensuring a smooth post-sale journey for our customers, working closely with cross-functional teams to drive performance and results.
Required Skills and Qualifications:
- 5+ years of experience in a leadership role, relevant experience in operations, implementation, or a related field.
- 2+ years of customer onboarding experience.
- Proven track record of establishing systems and processes, strong analytical and problem-solving skills.
- Experience scaling a complex customer onboarding process at a SaaS and/or services company is a plus.
Benefits:
- The base salary range for this role is $110,000-$140,000.
- A comprehensive benefits package, including health, dental, vision, disability, and life insurance plans.
- Flexible spending account, 401(k) plan, and equity in the company.
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