Leader of Onboarding and Vendor Success

3 days ago


Chicago, Illinois, United States 86 Repairs Full time
Job Description:

We're seeking a talented individual to join our team as the Director of Customer Implementation and Strategy. As a key member of our leadership team, you will be responsible for leading our Implementation team, which includes both Onboarding and Vendor Success. Your primary focus will be on ensuring a smooth post-sale journey for our customers, working closely with cross-functional teams to drive performance and results.


Required Skills and Qualifications:
  • 5+ years of experience in a leadership role, relevant experience in operations, implementation, or a related field.
  • 2+ years of customer onboarding experience.
  • Proven track record of establishing systems and processes, strong analytical and problem-solving skills.
  • Experience scaling a complex customer onboarding process at a SaaS and/or services company is a plus.

Benefits:
  • The base salary range for this role is $110,000-$140,000.
  • A comprehensive benefits package, including health, dental, vision, disability, and life insurance plans.
  • Flexible spending account, 401(k) plan, and equity in the company.


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