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Operations Coordinator
2 months ago
We are seeking a highly skilled Operations Coordinator to join our team at Adecco USA. As an Operations Coordinator, you will play a critical role in supporting the shipping needs of our customers, sales, and operations teams.
Key Responsibilities- Oversee day-to-day activities to support the fulfillment of outbound orders and ensure operational efficiency.
- Craft and deliver daily internal and third-party logistics (3PL) reconciliation reports to track order accuracy and inventory levels.
- Analyze and interpret export/import data from various internal and external data sources to support decision-making and process improvements.
- Support system updates and enhancements to integrate new shipping services and capabilities.
- Facilitate effective communication between our company and third-party distribution centers to ensure alignment and issue resolution.
- Attend weekly meetings with distribution centers to prioritize orders, address issues, and optimize fulfillment processes.
- Investigate and resolve lost and damaged package claims, handling escalations with couriers and customers in a timely manner.
- Understand and adhere to international shipping requirements, including export documentation and region-specific criteria.
- Provide support for multiple distribution centers as required to ensure consistent operational performance.
- Analyze shipment data to identify opportunities for efficiency improvements in transit modes, packaging, and other logistical aspects.
- Develop and maintain an understanding of Routing Guides (RTG) and Shipping Routing Configurations (SRC) to streamline processes.
- Communicate our shipping policies clearly and effectively to internal teams and external partners.
- Manage sales and customer escalations, providing resolutions and maintaining high levels of customer satisfaction.
- Provide training, support, and troubleshooting for enterprise resource planning (ERP) programs, including user onboarding and ongoing assistance.
- Assist in the implementation and upgrade of ERP systems, including configuration, customization, and integration with existing processes.
- Develop, maintain, and update system documentation to ensure accuracy and completeness of ERP processes and configurations.
- Review, analyze, and report on system data and performance metrics to identify areas for improvement.
- Bachelor's degree in Business, Information Systems, Logistics, or a related field required.
- 3-5 years of experience in fulfillment warehouse operations and/or logistics management.
- Proven experience in consulting, implementation, and support of Enterprise Resource Planning (ERP) applications.
- Extensive experience with ERP systems, including setup, customization, and maintenance.
- Strong knowledge of general business software with a demonstrated ability to learn and apply new applications.
- Ability to articulate complex processes and translate them into actionable steps.
- Excellent organizational and communication skills, with proficiency in managing phone, email, and meeting interactions.
- Proficiency in Microsoft Excel and other data analysis tools.
- Exceptional attention to detail with a focus on accuracy and thoroughness.
- Experience with ERP systems such as Salesforce, Dynamics GP, or similar platforms preferred.
- Proven analytical and problem-solving skills with the ability to adapt to changing conditions and priorities.
- Demonstrated ability to provide effective user support and training for ERP systems.
