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Customer Experience Specialist

2 months ago

Salt Lake, Utah, United States American Cybersystems Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Specialist to join our team on a part-time basis. As a Customer Experience Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their experience with our company is nothing short of outstanding.

Key Responsibilities
  • Provide exceptional customer service and support to clients, ensuring that their needs are met and exceeded.
  • Assist with lead generation and business research and development to drive sales growth.
  • Maintain accurate customer records in all software systems, including CRM, Oasis, SAP, and Microsoft Office.
  • Support sales growth by performing various duties, including CRM reporting, answering customer inquiries, setting appointments, quotes, sales transactions, sales reports, and customer contact lists.
  • Assist in the operations of the showroom, including ordering, receiving, and shipping samples for customers and maintaining samples and displays within the showroom.
  • Assist with lead generation and business research and development to drive sales growth.
  • Maintain showroom samples/sample room and product labels.
  • Assist in planning and coordination of social media posts and significant showroom events.
  • Perform other related duties and special projects as required.
Requirements
  • High School diploma or GED required; Associates degree preferred but relevant work experience considered in lieu of degree.
  • 2 years retail/design showroom/tile industry/customer service or project management experience required.
  • Proficient at reading blueprints.
  • 3 Saturdays per month required.
Competencies
  • Superior interpersonal and written/oral communications skills with the ability to relate well, and cooperate with others in a strong team environment to effectively coordinate activities and accomplish goals.
  • Exceptional organizational and time management skills.
  • Working knowledge of Microsoft Office, including Excel and PowerPoint.
  • Familiar with various social media platforms.
About Us

We are a leading provider of innovative solutions and services to the retail industry. Our company is committed to delivering exceptional customer experiences and building long-term relationships with our clients. We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.