Customer Experience Associate
3 weeks ago
VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our operations team, you will be responsible for delivering an exceptional experience to our members and guests every visit.
Key Responsibilities:- Provide a warm and welcoming experience to members and guests, ensuring a positive first impression of VASA Fitness.
- Develop personal connections with members, understanding their needs and preferences to provide tailored support and guidance.
- Ensure problems are reported and resolved in a timely manner, maintaining a high level of customer satisfaction.
- Organize equipment and maintain a clean and safe environment, adhering to VASA's high standards.
- Collaborate with the MES team to create a great first impression, sell memberships, drive upgrades, and tour guests and members around the gym.
- Consistently find ways to improve the member experience by sharing feedback with leadership and implementing ideas.
- Demonstrate a genuine and kind attitude when interacting with members and guests.
- Greet members and guests with a smile, eye contact, and courteous tone.
- Anticipate member needs and respond accordingly, providing clear direction, accurate information, and support through our tools and technology.
- Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
- Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
VASA Fitness is a dynamic and supportive community that values inclusivity, accessibility, and on-trend fitness. Our culture is centered on unity, passion, love, integrity, fun, and trust, creating a place where lives are changed through authentic connections.
We offer a competitive benefits package, including healthcare benefits, two complimentary gym memberships, and 401k options. Our team is passionate, fun, and united, and we're proud to be a 'Great Place to Work' certified company.
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