Customer Experience Ambassador

4 weeks ago


Salt Lake, Utah, United States Salt Lake County Full time

Job Summary:

As a Guest Service Specialist at Clark Planetarium, you will be the front line of service, creating a positive and memorable experience for all planetarium guests. Your primary function is to provide a welcoming atmosphere, contribute to maintaining a safe environment, and support the delivery of Clark Planetarium's educational mission.

Key Responsibilities:

  • Experience Guide: Welcome visitors, assist with wayfinding, and provide a positive experience through prompt, pleasant, and courteous service.
  • Engage guests, answer questions, and make yourself available to assist with inquiries about shows, exhibits, and membership plans.
  • Be approachable, friendly, and share the excitement of Astronomy with guests.
  • Assist with problems, help guests deal with health concerns, lost parents, and other issues.
  • Help keep guest areas clean and report any major issues to the custodial and facilities staff.

Retail:

  • Sell tickets to Dome and IMAX shows, Planet Fun Science Store merchandise, and Satellite Snacks concessions.
  • Let guests know about the value of our membership plan and be ready to answer questions.
  • Follow proper procedures and policies, and maintain food handler permit.

Theater Usher:

  • Assist guests into theaters, verify and take tickets, hand out IMAX 3D glasses, and guide guests to their seats if needed.
  • Assist in cleaning of theaters between shows, including sanitizing IMAX 3D glasses.

School and Rental Group Guide:

  • Be knowledgeable about groups using the building and their schedules.
  • Be friendly and knowledgeable in greeting groups, guiding them through the building, and answering their questions.

Temporary Positions:

An "At Will", FLSA non-exempt employee who is not eligible for County benefits and who must work an average of 29 hours or less per week or an average of 129 hours or less per month.



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