Customer Experience Associate

6 days ago


Salt Lake, Utah, United States VASA Fitness Full time
{"title": "Member Experience Specialist", "description": "Deliver Exceptional Guest Experiences

At VASA Fitness, we're committed to creating an uplifting experience for everyone. As a Member Experience Specialist, you'll play a vital role in delivering a fun and meaningful experience to our members and guests every visit.

Key Responsibilities:

  • Greet guests and members with a smile, eye contact, and courteous tone.
  • Anticipate guest and member needs and respond accordingly by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats.
  • Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Consistently find ways to improve the Guest and Member experience by sharing member feedback with leadership and collaborate with their team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, which includes following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.

What We Offer:

  • Competitive, all-encompassing benefits package including healthcare benefits for employees who work 20+ hours per week.
  • Two complimentary gym memberships for employees and one to give away.
  • 401k options.

Why Join VASA Fitness?

We're a 'Great Place to Work' certified company, proud of our culture centered on unity, passion, love, integrity, fun, and trust. Come be a part of our supportive community and help us change lives through authentic connections.

", "lang_code": "en"}

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