Customer Experience Specialist

3 weeks ago


Salt Lake, Utah, United States Medical Professionals Full time

Welcome to Medical Professionals, where we're committed to delivering exceptional care to our members.

As a Customer Experience Specialist in our dynamic team, you'll play a crucial role in helping us achieve this mission.

**Job Summary:**

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist.

**Responsibilities:**

  • Accurately identify the purpose of each call and document details in the Communication Log
  • Access member information through proprietary ASH systems to provide accurate responses to inquiries
  • Respond promptly and courteously to incoming calls, ensuring a positive experience for every caller
  • Prioritize and manage calls to meet required response times, ensuring prompt follow-up when necessary
  • Strive to meet or exceed established performance metrics for the Customer Experience Specialist role
  • Provide assistance to internal and external clients, responding to their requests as needed
  • Forward complex inquiries to the appropriate department for further assistance and follow up as needed

**Qualifications:**

  • High School Diploma or GED
  • 1+ years of Customer Service experience

**Salary:** The estimated annual salary for this position is $45,000 - $55,000, depending on experience and qualifications.

**Benefits:** As a valued member of our team, you'll enjoy a range of benefits, including a comprehensive health insurance package, paid time off, and opportunities for professional growth and development.

**Location:** This role is based in a dynamic and supportive work environment, with opportunities to work with a talented team of professionals who share your passion for delivering exceptional patient care.

**Why Join Us?**

At Medical Professionals, we're committed to creating a work environment that's inclusive, supportive, and rewarding. If you're a motivated and customer-focused individual who is passionate about delivering exceptional care, we encourage you to apply for this exciting opportunity.



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