Customer Experience Representative
4 weeks ago
The Customer Experience (CX) team at Brex provides our customers with constant, live support as they build and grow their businesses. Our passionate team ensures we provide the best possible support experience for our customers.
In daily communication with our customers, we have the opportunity to provide insights and feedback, as well as identify process improvements to our partner teams - Sales, Product, Operations, and Engineering.
We prioritize customer retention by keeping high standards for how we serve our customers and by making sure they leave every conversation satisfied and inspired.
Responsibilities
Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
Compose thoughtful, personalized responses for a variety of customer requests
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Identify, reproduce, and document bugs for the Engineering teams
Make active contributions to help achieve team goals and successes
Contribute to the ongoing learning and success of your team and the company by sharing knowledge through mentorship and collaboration, and by aiding in documentation
Requirements
Passionate about customer support and about the role it plays in making a customer-centric team successful
Ability to communicate technical problems in a clear and tactful way
Strong verbal and written communication skills
Empathy, diplomacy, tact, and poise under pressure when working through customer issues
Bonus Points
Bachelor's degree
FinTech experience
Prior experience in a customer-facing role, ideally in a support function
Currently hold or have recently held a Series 7 and/or 63 securities license
Willingness to work overtime
Compensation
The expected pay range for this role is $21.00 USD - $23.00 USD per hour.
However, the starting hourly pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity.
This pay range reflects a standard work week, however, as an hourly employee if you exceed these hours, you will be paid overtime.
Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a domain. Any outreach claiming to be from Brex via other sources should be ignored.
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