Customer Experience Representative
4 weeks ago
Overview:
We are seeking a highly skilled Customer Experience Representative to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for all customers.
Responsibilities:
- Meet and greet customers in a professional and friendly manner
- Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
- Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management and miscellaneous calls as assigned
- Assist in assessing the condition of rental upon return
- Notify management of any known customer problems
- Notify management of any known vehicle problems and required vehicle maintenance
Qualifications:
- Must be at least 18 years old
- Must be able to work posted schedule
- High School Diploma or G.E.D. required
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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