Director of Information Technology and Operations

2 days ago

Commerce City, Colorado, United States Ultra PRO International Full time
Job Summary

The Director of Information Technology and Operations is responsible for overseeing the technology operations of Ultra PRO International, ensuring that IT systems and tools support business goals. This role involves leading the IT department and managing the IT budget. The Director of IT collaborates with other departments to identify technology solutions and enhance business performance.

Key Responsibilities
  • IT Operations Management
    • Oversee all IT operations, including staff and infrastructure, ensuring uptime for mission-critical resources and safeguarding IT and digital assets with proper cybersecurity policies and disaster recovery plans.
  • IT Project Management
    • Evaluate, develop, and implement IT projects such as software development, system upgrades, network/infrastructure improvements, and IT process development, ensuring projects are completed on time, within scope, and on budget, and in line with organizational objectives.
  • Business Alignment
    • Champion IT's participation to support and advance other departments' goals and objectives, such as report creation, data compliance, and hardware procurement.
  • Continuous Improvement
    • Continuously seek out improvements, upgrades, and other changes necessary for Ultra PRO International to remain cost-effective and scalable with growth.
  • Strategic Solutions
    • Propose strategic solutions and recommend new systems and software, and identify new leading-edge technologies that can further evolve Ultra PRO International's growth profile and competitiveness.
  • Team Management
    • Manage and mentor employees in the IT department and foster a culture of continuous improvement.
  • Financial Management
    • Preparing IT department financial budgets and performance reports.
  • ERP System Management
    • Maintain and optimize the ERP system to ensure the system aligns with and improves business and supply chain processes.
  • Integration and Collaboration
    • Work with the Finance department to ensure accurate integration between IT/ERP software and accounting financial reporting activities.
  • Relationship Building
    • Build and maintain relationships with external advisors and vendors.
  • Issue Resolution
    • Ensure reported issues are resolved in a timely manner.
  • Company Policies
    • Promote company policies and participate in required company-wide programs as directed.
  • Additional Responsibilities
    • Perform any other projects as needed and assigned by the senior management team.
  • Adherence to Safety Procedures
    • Follow all established safety procedures and guidelines at all times.
Competencies and Personal Characteristics
  • Travel and Meetings
    • Travel to all Ultra PRO International sites to perform any IT network buildout and maintenance projects.
    • Attend meetings and events at Ultra PRO International's Commerce office or other locations as needed.
  • Monitoring and Support
    • Set up monitoring procedures to ensure IT support is extended to all Ultra PRO International sites.
  • Quality and Performance
    • Adheres to a strong commitment to higher quality and performance.
  • Leadership and Communication
    • Excellent leadership, communication, and interpersonal skills; both written and verbal.
  • Collaboration and Innovation
    • Foster a positive work culture that values collaboration, innovation, and continuous improvement.
  • Judgment and Escalation
    • Demonstrate good judgment and escalate practical matters to management with an understanding of the job responsibilities and knowledge of how it impacts others and the business operations.
  • Attention to Detail
    • Attention to detail skills.
Education and Experience Requisites
  • Education
    • Degree in computer science or a related field required, Master's degree preferred.
  • Experience
    • 10+ years of management experience in an IT environment, with 5+ years in a leadership role.
    • Sound working knowledge of IT operations, systems, and developments.
    • Strong leadership and project management skills.
    • Strong analytical and problem-solving skills.

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