FOH Manager

1 week ago


New York, New York, United States Suburban Inns Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Manager to join our team at Suburban Inns. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service and quality in our restaurants.

Key Responsibilities
  • Guest Service and Experience
    • Greet all guests in a friendly and welcoming manner, making personal connections to ensure they feel valued and appreciated.
    • Ensure that all guests receive exceptional service, meeting their needs and exceeding their expectations.
  • Team Management and Development
    • Schedule and manage Front of House personnel, ensuring that labor guidelines are met and staff are equipped to deliver exceptional service.
    • Lead, manage, and hold team members accountable to the highest standards of employment and job performance.
  • Operations and Administration
    • Ensure the correct appearance, cleanliness, and safety of Front of House areas, equipment, and fixtures.
    • Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for beer and liquor.
    • Generate, carry-out, and follow-through on all service recovery efforts.
  • Reporting and Compliance
    • Review and approve payroll for Front of House team members, ensuring accuracy and compliance with labor laws.
    • Monitor FOH team member hours to ensure compliance with posted schedules.
Requirements
  • Education and Experience
    • High School Diploma or equivalent required.
    • One year of job-related experience preferred.
  • Certifications and Licenses
    • ServSafe Food, CPR, and TIPS certifications required.
  • Work Schedule and Travel
    • Work schedule varies according to business demands and needs.
    • Position may require travel to other Suburban Inns properties or client locations.
Uniform and Appearance Guidelines
  • Uniform: Professional attire according to Suburban Inns guidelines.
  • Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management.

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