FOH Manager
1 week ago
We are seeking a highly skilled and experienced Front of House Manager to join our team at Suburban Inns. As a key member of our management team, you will be responsible for delivering exceptional guest experiences and ensuring the highest standards of service and quality in our restaurants.
Key Responsibilities- Guest Service and Experience
- Greet all guests in a friendly and welcoming manner, making personal connections to ensure they feel valued and appreciated.
- Ensure that all guests receive exceptional service, meeting their needs and exceeding their expectations.
- Team Management and Development
- Schedule and manage Front of House personnel, ensuring that labor guidelines are met and staff are equipped to deliver exceptional service.
- Lead, manage, and hold team members accountable to the highest standards of employment and job performance.
- Operations and Administration
- Ensure the correct appearance, cleanliness, and safety of Front of House areas, equipment, and fixtures.
- Complete monthly inventories, pricing, cost controls, requisitioning, and issuing for beer and liquor.
- Generate, carry-out, and follow-through on all service recovery efforts.
- Reporting and Compliance
- Review and approve payroll for Front of House team members, ensuring accuracy and compliance with labor laws.
- Monitor FOH team member hours to ensure compliance with posted schedules.
- Education and Experience
- High School Diploma or equivalent required.
- One year of job-related experience preferred.
- Certifications and Licenses
- ServSafe Food, CPR, and TIPS certifications required.
- Work Schedule and Travel
- Work schedule varies according to business demands and needs.
- Position may require travel to other Suburban Inns properties or client locations.
- Uniform: Professional attire according to Suburban Inns guidelines.
- Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management.
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