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Assistant General Manager

2 months ago


New York, New York, United States ilili Restaurants Full time
About ilili Restaurants

ilili Restaurants is a premier institution of Lebanese food culture and hospitality values in the US.

Our restaurants are a vibrant and bustling meeting place where the refinement of neighborhoods meets the generosity of Lebanese hospitality.

Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at ilili Restaurants. As a key member of our management team, you will be responsible for delivering an exceptional dining experience to our guests.

Key Responsibilities
  • Leadership and Team Management
    • Oversee and participate in candidate recruiting and onboarding
    • Train, schedule, and delegate work assignments to all FOH staff
    • Engage all FOH team members by hosting pre-shift meetings with a focus on the standards of service, large parties, and VIP guests
  • Customer Service and Relations
    • Develop positive customer relationships and address any guest concerns in a timely manner
    • Display floor presence during service and assist guests with wine selection as needed
  • Operations and Administration
    • Execute ordering of supplies and products for the FOH team as needed
    • Hold staff accountable to restaurant policies, service standards, and steps of service; administer fair and consistent corrective action when appropriate
    • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
  • Regulatory Compliance
    • Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
  • Team Development and Retention
    • Keep turnover at a minimum by creating a positive work environment
    • Oversee full floor operations in the absence of the General Manager
Ideal Candidate

We are looking for a candidate with:

  • 5+ years of fast-paced, fine-dining management experience
  • Strong knowledge of industry trends, POS systems (Toast), scheduling systems (7Shifts), and reporting tools
  • Strong financial acumen with the proven ability to oversee cost control, inventory, labor, management, and profitability
  • Weekends, nights, and holiday availability is a must
  • Proven record of developing strong FOH teams
  • WSET certifications preferred or certifications from another accredited wine institution preferred
  • Extensive knowledge of wine and wine service techniques
What We Offer

As a member of our team, you can expect:

  • Health & Wellness Benefits (including a $100 monthly wellness stipend)
  • Paid Time Off (PTO) to enjoy time away
  • Transportation Benefits
  • Dining Benefits
  • The support to grow your skillset and your career
Equal Opportunity Employer

ilili Restaurants is an equal opportunity employer. Qualified applicants are considered on the basis of their ability and job-related qualifications and without discrimination based on race, creed, color, religion, sex, national origin, marital status, sexual orientation, age, disability or any other classification prescribed under applicable federal, state or local law.