Commercial Account Representative

4 days ago

Spokane, Washington, United States TruGreen Full time

R21568
100760

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work". We're seeking a Commercial Account Specialist. If you set high standards for Excellence, Integrity, and Customer Service this may be the position for you.

Responsibilities

  • Places telephone calls to handle all aspects of commercial customer accounts.
  • Maintains customer database through accurate and timely data entry.
  • Answers inquiries, resolves problems, promotes and sells products/services.
  • Provides first-line administrative support and coordination of commercial account activities for Business Development Reps.
  • Creates and reviews commercial service agreements.
  • Follows up on commercial customers during renewal.
  • Facilitates commercial growth through outbound calls to customers and prospects.
  • Contact customers regarding outstanding balances on commercial accounts.
  • Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts.
  • Handles day-to-day account activities for commercial customers.
  • Reviews commercial accounts, up-sells existing commercial customers, and solicits new customers.
  • Acts as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.
  • Contact customers regarding outstanding commercial account balances to achieve branch and company receivable objectives.

Education and Experience Requirements

  • High school diploma/GED required. Associate's degree preferred.
  • 2-3 years of customer service experience required.
  • Experience resolving escalated customer service issues required.
  • Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).

Physical Demands & Working Conditions

  • Regularly required to: sit, stand, and walk.
  • Use hands and arms to handle, feel, or reach.
  • Speak and hear.
  • Use close vision abilities.
  • Occasionally required to: lift or move up to 25 lbs.
  • Stoop, kneel, crouch, or crawl.

Ability to speak, read, and write fluently in English is required. You MUST BE physically located in the United States while performing this job. TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

$31, $58,865.00 This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks. TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen. California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. TruGreen performs pre-employment testing. To view our disclaimer, TruGreen

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