Housekeeping Manager
7 days ago
The Housekeeping Manager is a key member of the Knickerbocker Hotel team, responsible for ensuring the highest standards of cleanliness and guest satisfaction in our luxurious accommodations.
Key Responsibilities- Lead the Housekeeping Team: Supervise and motivate a team of housekeeping staff to ensure efficient and effective cleaning and maintenance of guest rooms and public areas.
- Maintain High Standards: Ensure that all guest rooms and public areas meet the highest standards of cleanliness and quality, adhering to the hotel's rigorous cleaning protocols.
- Manage Guest Requests: Respond promptly and efficiently to guest requests, resolving any issues or concerns in a courteous and professional manner.
- Conduct Room Inspections: Regularly inspect guest rooms to ensure that they meet the hotel's standards, identifying and addressing any issues or concerns.
- Manage Housekeeping Operations: Oversee the daily operations of the housekeeping department, including scheduling, inventory management, and equipment maintenance.
- Collaborate with Other Departments: Work closely with other hotel departments, including front desk, engineering, and maintenance, to ensure seamless communication and coordination.
- Monitor and Improve Performance: Analyze guest feedback and room inspection results to identify areas for improvement and implement changes to enhance guest satisfaction and hotel performance.
- Experience: At least 2 years of progressive experience in a hotel or hospitality setting, with a focus on housekeeping or a related field.
- Supervisory Experience: Proven supervisory experience, with a track record of leading and motivating teams to achieve high standards.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with guests, staff, and other departments.
- Problem-Solving Skills: Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently and effectively.
- Attention to Detail: High attention to detail and a commitment to maintaining the highest standards of cleanliness and quality.
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Housekeeping Operations Manager
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