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Housekeeping Operations Manager

2 months ago

New York, New York, United States Hotel 48Lex NYC Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Hotel 48Lex NYC. As a key member of our housekeeping department, you will be responsible for managing housekeeping operations and ensuring that our guests receive exceptional service.

Key Responsibilities
  • Leadership and Management
    • Recruit, train, and develop a team of housekeeping staff to ensure they meet our high standards of cleanliness and service.
    • Conduct regular performance evaluations and provide coaching and feedback to improve staff performance.
  • Operations Management
    • Develop and implement housekeeping procedures and protocols to ensure efficient and effective operations.
    • Monitor and control housekeeping expenses to ensure they are within budget.
    • Ensure that all housekeeping staff are aware of and comply with our hotel's policies and procedures.
  • Guest Service
    • Ensure that all guest rooms and public areas are clean and well-maintained.
    • Respond to guest complaints and concerns in a professional and courteous manner.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • One year of previous housekeeping supervisor experience required.
  • Skills and Abilities
    • Excellent leadership and communication skills.
    • Ability to work independently and as part of a team.
    • Strong problem-solving and analytical skills.
Work Environment

This is a full-time position that requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. The work schedule may vary and may include working on holidays, weekends, and alternate shifts.