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Housekeeping Department Manager

2 months ago

New York, New York, United States Loews Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Department Manager to join our team at Loews Hotels. As a key member of our housekeeping team, you will be responsible for ensuring the smooth and efficient operation of our housekeeping department, including labor management, inventory control, and the development and maintenance of a positive and supportive work environment.

Key Responsibilities
  • Department Management
    • Oversee the daily operations of the housekeeping department, including labor management and inventory control.
    • Develop and implement strategies to improve departmental efficiency and productivity.
    • Manage and maintain a positive and supportive work environment, promoting teamwork and employee morale.
  • Guest Services
    • Ensure that all guest rooms and public areas are clean and well-maintained, meeting the highest standards of quality and cleanliness.
    • Respond to guest complaints and concerns in a timely and professional manner.
    • Work closely with the front office team to ensure seamless communication and coordination of guest services.
  • Inventory and Supply Management
    • Manage and maintain accurate inventory levels of housekeeping supplies and equipment.
    • Coordinate the ordering and receipt of supplies and equipment, ensuring timely delivery and minimal disruption to operations.
  • Training and Development
    • Provide training and development opportunities for housekeeping staff, ensuring they have the skills and knowledge needed to perform their duties effectively.
    • Conduct regular performance evaluations and provide feedback to staff, identifying areas for improvement and development.
  • Safety and Security
    • Ensure that all housekeeping staff are aware of and comply with safety and security protocols, including emergency procedures and OSHA regulations.
    • Conduct regular safety inspections and audits to identify and mitigate potential hazards.
  • Reporting and Analysis
    • Prepare and submit regular reports on departmental performance, including metrics on guest satisfaction, room cleanliness, and staff productivity.
    • Analyze data and trends to identify areas for improvement and develop strategies to address them.
Requirements
  • Minimum 3 years of experience in housekeeping management, preferably in a luxury hotel environment.
  • Proven track record of success in managing housekeeping departments, including labor management, inventory control, and guest services.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and other departments.
  • Strong analytical and problem-solving skills, with the ability to interpret data and develop strategies to address complex issues.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and a commitment to excellence.
What We Offer
  • A competitive salary range of $64,000.00 to $80,000.00, based on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
  • The opportunity to work in a dynamic and fast-paced environment, with a team of dedicated and passionate professionals.
  • Professional development and growth opportunities, including training and education programs.