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Housekeeping Operations Manager

2 months ago

New York, New York, United States HHM Hotels - New York City Region Full time
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to lead our housekeeping team at HHM Hotels - New York City Region. As a key member of our management team, you will be responsible for ensuring the highest standards of cleanliness and customer satisfaction in our hotel rooms and public spaces.

Key Responsibilities
  • Leadership and Team Management
    • Recruit, train, and develop a high-performing housekeeping team
    • Conduct regular performance evaluations and provide coaching and feedback
  • Operations and Quality Control
    • Develop and implement effective cleaning schedules and procedures
    • Conduct regular inspections to ensure high standards of cleanliness and quality
  • Inventory Management and Budgeting
    • Manage housekeeping supplies and equipment
    • Monitor and control departmental expenses
  • Guest Services and Communication
    • Ensure excellent guest satisfaction and service
    • Communicate effectively with guests, colleagues, and management
Requirements
  • Education and Experience
    • High school diploma or equivalent required
    • Two years of previous housekeeping supervisor experience required
  • Skills and Abilities
    • Strong leadership and communication skills
    • Ability to work independently and as part of a team
    • Excellent problem-solving and analytical skills
Work Environment

This is a full-time position that requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching. The work schedule may vary and may include working on holidays and weekends or occasional alternate shifts.