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Front Office Coordinator

2 months ago

Charleston, West Virginia, United States Courtyard by Marriott Charleston Waterfront Full time
Position Overview: We are looking for a dedicated Guest Service Agent to become part of our dynamic team. The Guest Service Agent will serve as the initial point of contact for our guests, ensuring exceptional customer service and a memorable experience during their stay. If you possess a friendly demeanor and a strong commitment to hospitality, we would love to hear from you. Availability on weekends is essential.

Key Responsibilities:
  • Welcome guests with warmth and create a pleasant atmosphere upon their arrival.
  • Efficiently manage the check-in and check-out processes, ensuring accuracy in bookings and payments.
  • Address guest inquiries, requests, and concerns in a timely and professional manner.
  • Provide detailed information regarding hotel amenities, services, and nearby attractions.
  • Assist guests with their luggage and transportation needs.
  • Handle guest feedback and resolve issues to guarantee satisfaction.
  • Maintain a tidy and organized front desk area.
  • Work collaboratively with other hotel departments to deliver a seamless guest experience.
  • Adhere to the hotel's standards for quality and excellence in service.
Qualifications:
  • High school diploma or equivalent required.
  • Prior experience in customer service, ideally within the hospitality sector.
  • Outstanding communication and interpersonal skills.
  • Strong problem-solving capabilities.
  • Willingness to work a flexible schedule, including weekends and holidays.
  • Familiarity with hotel reservation and property management systems (PMS) is advantageous.
  • A positive attitude and a commitment to providing exceptional guest service.
Benefits:
  • Competitive hourly wage of $15/hour.
  • Full-time role with opportunities for career advancement.
  • Comprehensive benefits package, including health, dental, and retirement plans.
  • Discounted rates on hotel accommodations and Marriott brand hotels globally.
  • Training and development programs to support your career in the hospitality field.
  • A supportive and inclusive workplace culture.
  • Additional Benefits:

    401k Matching, benefits for friends and family at Auro Hotels & Marriott Hotels, including medical, dental, vision, and life insurance. As we expand our network, Auro Hotels actively seeks individuals for leadership, management, IT, and Human Resources roles. We are committed to developing our team members into future leaders, and we take pride in providing opportunities for growth and career development.
Legal:

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All candidates will undergo background and substance abuse screening prior to any employment offer.