Housekeeping Department Manager
3 weeks ago
Loews Regency New York Hotel is seeking a highly skilled and experienced Housekeeping Department Manager to join our team. As a key member of our hotel operations, you will be responsible for the smooth and efficient operation of the Housekeeping Department, including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships.
Key Responsibilities:
- Prepare daily work schedules to meet occupancy demands and room turn
- Analyze daily room turn and make staff or procedural adjustments as necessary
- Manage Housekeeping Rooms personnel
- Assume duties of Assistant Director of Housekeeping in Assistant Director's absence
- Ensure aggressive and priority cleaning of vacant dirty rooms during tight turns
- Ensure rooms are punched vacant ready promptly and provide any other assistance as needed on guest floors
- Communicate and coordinate with Front Office operation
- Inspect/evaluate physical condition of the hotel daily for cleanliness and necessary repairs
- Ensure removal of Room Service trays from hallways and placement in appropriate location in service landings
- Responsible for overseeing the activities of Housekeeping front line Staff
- Greet and interact with guests in an outstandingly friendly and professional manner
- Work closely with Guest Services Manager to resolve all room discrepancies before the end of each day
- Coordinate out-of-order rooms and room maintenance with Guest Services & Engineering
- Possess full knowledge of all matters relating to the proper administration of the Housekeeping department
- Possess full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and perform in any capacity as needed
- Maintain close contact and ensure good communication with employees
- Ensure that responsive and efficient repair services are provided to satisfy guest requests
- Investigate guest complaints and take corrective measures
- Encourage a positive attitude among employees and treat guests and fellow employees with courtesy and respect
- Interview and make recommendations regarding hiring of personnel
- Interview and select Housekeeping line level personnel
- Provide training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
- Provide employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
- Set agenda for guest awareness training
- Coach, counsel, retrain personnel as needed in order to ensure acceptable performance
- Responsible for projects assigned to second and third shift employees, as applicable
- Make special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
- Coordinate departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
- Coordinate repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
- Plan special lobby cleaning projects and ensure their completion, as applicable
- Coordinate lobby maintenance projects with Engineering, as applicable
- Plan maintenance of lobby floors, as applicable
- Coordinate monthly accounting for all supplies requisitioned from other departments
- Attend staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
- Set agendas for Housekeeping meetings and run meetings regularly
- Schedule contract maintenance with outside vendors, as applicable
- Evaluate housekeeping department employee performance
- Counsel employees regarding both positive and negative aspects of their performance, including accidents and safety violations
- Ensure that lost and found items are turned into Security
- Keep Director and Assistant Director informed of all matters significantly affecting the department
- Periodically inventory supplies and equipment
- Stay current with industry related technological improvements geared toward product improvement and increased efficiency
- Perform numerous responsibilities to meet time-sensitive deadlines
- Concentrate on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
- Ensure that responsive and efficient uniform room and repair services are provided, as applicable
- Prepare department purchase requisitions
- Conduct periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
- Communicate linen needs, monitor and report consumption and preservation programs
- Complete special projects related to housekeeping operations as assigned by the Director of Housekeeping
- Establish work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
- Assist in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
- Attend required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
- Create an environment which fosters excellent staff morale and staff retention is a priority
- Administer Quality Assurance and Cyclical Programs
- Administer Incentive/Rewards/Recognition Programs
- Interact with guests to solve problems and ensure satisfaction
- Responsible for implementing control systems for keys, pagers, radios, etc.
- Responsible for efficient operation of HOSTAR System
- Ensure that Storeroom is kept well-stocked with all necessary supplies, and ensure that all needed supplies are ordered in sufficient time to prevent shortages
- Ensure that Housekeeping office and storeroom are kept neat and organized
- Responsible for the submission of all performance appraisals for assigned employees
- Other duties as assigned
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