Technical Support Specialist

4 days ago


Saratoga Springs, New York, United States Fusco Personnel Inc. Full time

Job Summary

Fusco Personnel Inc. is a leading provider of IT solutions, and we are currently seeking a highly skilled Technical Support Specialist to lead our Support Center team.

Key Responsibilities

  • Acts as an incident and problem manager for major outages, ensuring prompt resolution and minimal disruption to business operations.
  • Provides technical knowledge escalation and subject matter expertise for the on-site team, driving technical excellence and best practices.
  • Triages and resolves high-level escalated tickets, demonstrating expertise in troubleshooting and problem-solving.
  • Develops technical training programs and mentors the on-site team, fostering a culture of continuous learning and improvement.
  • Assists in automation and efficiency practices for Managed Services, driving process improvements and cost savings.
  • Participates as an on-call technical escalation point, providing 24/7 support and ensuring seamless issue resolution.
  • Assists and oversees tool development, driving innovation and technical advancements.
  • Oversees the customer experience feedback loop, ensuring high levels of customer satisfaction and loyalty.

Requirements

  • Bachelor's degree or higher in computer science or a related field.
  • MCSE/ MCITP certificate or equivalent knowledge.
  • Meraki certification or equivalent knowledge.
  • 8+ years of IT engineering experience and Windows Administration.
  • Industry expertise with enterprise infrastructure solution development.
  • Strong working experience in networking, WAN, LAN topology, and support.

What We Offer

  • Competitive salary range: $75,000-$90,000/yr (based on experience).
  • Opportunity to work with a leading provider of IT solutions.
  • Collaborative and dynamic work environment.


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