Technical Support Specialist
4 days ago
Job Summary
Fusco Personnel Inc. is a leading provider of IT solutions, and we are currently seeking a highly skilled Technical Support Specialist to lead our Support Center team.
Key Responsibilities
- Acts as an incident and problem manager for major outages, ensuring prompt resolution and minimal disruption to business operations.
- Provides technical knowledge escalation and subject matter expertise for the on-site team, driving technical excellence and best practices.
- Triages and resolves high-level escalated tickets, demonstrating expertise in troubleshooting and problem-solving.
- Develops technical training programs and mentors the on-site team, fostering a culture of continuous learning and improvement.
- Assists in automation and efficiency practices for Managed Services, driving process improvements and cost savings.
- Participates as an on-call technical escalation point, providing 24/7 support and ensuring seamless issue resolution.
- Assists and oversees tool development, driving innovation and technical advancements.
- Oversees the customer experience feedback loop, ensuring high levels of customer satisfaction and loyalty.
Requirements
- Bachelor's degree or higher in computer science or a related field.
- MCSE/ MCITP certificate or equivalent knowledge.
- Meraki certification or equivalent knowledge.
- 8+ years of IT engineering experience and Windows Administration.
- Industry expertise with enterprise infrastructure solution development.
- Strong working experience in networking, WAN, LAN topology, and support.
What We Offer
- Competitive salary range: $75,000-$90,000/yr (based on experience).
- Opportunity to work with a leading provider of IT solutions.
- Collaborative and dynamic work environment.
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